“收到”英文怎么说？外贸人收到邮件、样品和付款的常用回复

外贸人收到海外客户的邮件后，如果暂时无法给出完整答复，通常需要先回复一句“收到”，让对方知道邮件已经看到了，相关事项也在处理中。

但英文邮件里的“收到”，要根据具体内容来写：客户发来询盘，可以先感谢对方咨询；发来图纸或样品，可以确认已收到并说明何时反馈；涉及付款，则需要分清收到的是银行水单，还是款项已经到账。

下面按收到邮件、附件、样品、货物和付款等常见外贸场景，整理对应的英文表达和回复例句。

中文	英文说法	适用场景
收到	Received. / Got it.	简短确认，熟客之间
收到，知道了	Noted. / Noted, thanks.	对方告知某件事，你确认已知悉
已收到您的邮件	Thanks for your email. / I’ve received your email.	正式回复邮件或询盘
附件已收到	Thanks for sending the file over. / I’ve received the attachment.	收到报价单、PI、图纸等文件
样品已收到	The samples arrived today. / We’ve received the samples.	收到客户或供应商寄来的样品
货已收到	The shipment has arrived. / We’ve received the goods.	确认到货
款已收到	We’ve received your payment. / Payment received, thank you.	确认收款
订单已收到	Thanks for your order. We’ve received PO #1234.	确认客户下单

“收到”最常用的几种说法，有什么区别

这几种表达都可以用于回应对方，但确认的内容和语气有所不同。

说法	意思侧重	正式程度	适合对谁说
Received	确认已收到文件、物品或信息	中性	任何客户，单独用略显生硬，后面最好接一句
Got it	收到了，也明白了	口语	来往较多的熟客、同事
Noted	已知悉、已记下	中性偏正式	客户告知要求、变更、提醒时
Acknowledged	正式确认收到	正式	合同、索赔、正式通知等需要留痕的场合

几点使用建议：

• Received 后面最好接下一步。 只回一个 Received，客户不知道你接下来做什么。比如 Received, I’ll check with our factory and reply by Friday.
• Noted 用在“对方告诉你一件事”时。 客户说“下周三放假”，回 Noted, thanks for letting me know. 很自然；客户发来询盘，只回 Noted 就显得冷淡。
• Got it 更适合语气轻松的往来。 初次联系客户时，优先使用完整、礼貌的表达。
• Acknowledged 语气较正式。 更适合需要正式确认收悉的场合，日常邮件通常可以使用更自然的完整句子。

按外贸场景：不同的“收到”怎么说

每个场景列出常用表达、简短回复和完整例句。需要继续处理的事项，例句也说明了下一步和预计时间。

1. 收到邮件、询盘

• 常用表达：Thank you for your inquiry about our LED panel lights.
• 简短回复：Thanks for your email.
• 例句：Thank you for your inquiry about our LED panel lights. I’m preparing a quotation based on your quantity and will send it to you by tomorrow.

收到询盘时，用 Thank you for your inquiry 开头比 I have received your email 更自然，也更有礼貌。

2. 收到附件、报价单、PI

• 常用表达：Thank you for sending the PI. I’ve received it.
• 简短回复：Got the file, thanks.
• 例句：Thanks for sending the drawings. Our engineers are reviewing them, and I’ll confirm the tooling cost by Wednesday.

如果邮件里没有附件，可以说：I couldn’t find the attachment in your email. Could you send it again? 如果附件打不开，可以说：I couldn’t open the attachment. Could you resend it in PDF format?

3. 收到样品

• 常用表达：We’ve received the samples. Thank you.
• 简短回复：The samples arrived today.
• 例句：The samples arrived this morning, all in good condition. We’ll start testing this week and share our feedback by next Friday.

4. 收到货

• 常用表达：We’ve received the goods.
• 简短回复：The shipment has arrived.
• 例句：The shipment arrived at our warehouse yesterday. We’ve checked the cartons, and everything looks good.

如需确认货况，应在检查后再说明。询问客户是否收到货时，可以说：Could you let me know if the goods have arrived?

5. 收到付款、水单

• 常用表达：We’ve received your payment of USD 12,500. Thank you.
• 简短回复：Payment received, thank you.
• 例句：We’ve received your deposit of USD 3,000. Production will start on Monday, and I’ll keep you updated on the progress.

客户发来的是银行水单，款项尚未到账时，应区分“收到付款凭证”和“收到款项”，可以说：Thank you for sending the payment confirmation. We’ll confirm receipt once the funds reach our account.

6. 收到订单（PO）

• 常用表达：Thank you for your order. We’ve received PO #4521.
• 简短回复：PO received, thanks.
• 例句：Thank you for your order. We’ve received PO #4521 and will send the order confirmation with the delivery date within 24 hours.

7. 收到投诉或反馈

• 常用表达：Thank you for letting us know. We’ve received your feedback.
• 简短回复：Thanks for the feedback.
• 例句：Thank you for letting us know about the damaged cartons. I’m sorry for the trouble. Could you send us a few photos? We’ll check with our warehouse and get back to you within two days.

收到投诉时，先感谢对方告知，再说明你会怎么处理。只回一句 Noted 会显得不够重视。

只回一句 Received 够吗？

大多数时候不够。客户发邮件过来，最关心的是你接下来做什么、什么时候有结果。一封好的“收到”回复包含三部分：确认收到，说明下一步，给出时间。

示例一：收到询盘，需要时间报价

Hi Mark,

Thanks for your inquiry about the 600x600mm panel lights. I’m checking the latest material costs with our factory and will send you a full quotation by Thursday.

Best regards, Lily

示例二：收到客户的修改要求

Hi Sarah,

Noted, thanks. We’ll update the logo on the cartons and send you the revised artwork for approval tomorrow.

Best, Kevin

示例三：收到样品反馈，暂时无法给答复

Hi Daniel,

Thank you for the detailed feedback on the samples. Our QC team is looking into the color difference you mentioned. I’ll update you on our findings and the next steps by Monday.

Best regards, Amy

如果确实只需要简单确认，比如客户说“文件明天发你”，回 Thanks, I’ll keep an eye out for it. 就够了。

“感谢您的回复”英文怎么说

最常用的是 Thank you for your reply. 或 Thanks for getting back to me. 根据对方回复的情况，可以换成更贴切的说法。

情况	英文说法
一般回复	Thank you for your reply. / Thanks for getting back to me.
对方回得很快	Thanks for the quick reply. / Thank you for your prompt response.
对方隔了很久才回	Thanks for getting back to me.
对方澄清了问题	Thanks for clarifying. / That’s very helpful, thank you.
对方提供了详细信息	Thank you for the detailed information.
对方拒绝了你	Thanks for letting me know. I appreciate your honest reply.

对方隔了很久才回复，不要说 Thanks for your late reply，听起来像在抱怨对方回得晚。用 Thanks for getting back to me 就好。

客户暂时没有需求时，可以礼貌回应，并表示欢迎日后联系，例如 If anything changes, feel free to reach out.，为后续沟通保留余地。

容易用错的写法

下面这些写法有的是语法问题，有的只是地区用法或语气差异。跨地区沟通时，优先选择含义清楚、符合当前场景的表达。

常见写法	问题在哪	建议改成
Well received.	well received 常表示“受到好评”，例如 The proposal was well received.。确认收到文件时，直接说明已收到什么，含义更清楚	Received, thanks. / Thanks, I’ve got it.
Noted with thanks. / Received with thanks.	这些表达带有较正式的商务语气，不必一概视为错误；日常往来可以使用更简洁的说法	Noted, thanks. / Thanks for sending this.
Please revert.	revert 在部分地区的商务英语中用于表示“回复”，也有“恢复原状”等含义；跨地区沟通时，直接用 reply 更清楚	Please let me know. / I look forward to your reply.
Kindly find the attached file.	语法上可以使用；日常邮件中，I’ve attached… 通常更直接，也清楚说明附件是什么	Please find attached the quotation. / I’ve attached the quotation.
I have received your email yesterday.	现在完成时不能和 yesterday 这类具体的过去时间连用	I received your email yesterday.
Your email I have received.	中文语序直译，英语里不这么说	I’ve received your email. / Thanks for your email.

怎么判断要不要改：

• 确认收悉：直接说明收到的文件或信息，避免让对方猜测所指内容。
• 语气选择：结合双方的熟悉程度和既有沟通习惯，不必仅凭客户所在地区判断表达是否合适。
• 拿不准时：Thanks for your email 或 Received, thanks 通常比较容易理解，具体仍需结合邮件内容选择。

常见问题

回复客户可以只写 OK 吗？

和很熟的客户在 WhatsApp 上聊可以。正式邮件里只写 OK 显得太随意，至少写成 OK, thanks. 或 Sounds good, thanks.，涉及具体事项时再加一句下一步。

Noted 会不会显得不礼貌？

单独回复 Noted 可能显得简短。可以加上感谢或具体回应，例如 Noted, thanks for the reminder.；如果需要采取行动，再说明你会如何处理。

同时收到多份文件和付款，怎么回复？

分条列出来，客户一眼就能看清：

Thanks for your email. We’ve received:

• the signed PI
• the artwork for the gift box
• the deposit of USD 5,000

Production will start on Monday.

“已收到”的英文缩写是什么？

内部记录或系统备注里常写 Rcvd，但它只适合内部使用，发给客户的邮件请写完整的 Received。

写在最后

“收到”这两个字，回好了能让客户放心，回得太简单又容易让人觉得被敷衍。记住一个原则：确认收到，再说下一步和时间。

收到询盘之后怎么跟进，可以参考外贸如何回复客户询盘：英文表达及跟进邮件范例；包装相关的英文表达，见外贸商务英语例句：包装上的英文写什么。

如果每天要回大量客户邮件，可以试试 Snov.io 的 AI 邮件撰写工具，帮你润色语法、调整语气，回复更快也更地道。