{"id":8608,"date":"2022-06-27T12:03:24","date_gmt":"2022-06-27T09:03:24","guid":{"rendered":"https:\/\/snovio.cn\/blog\/?p=8608"},"modified":"2023-03-16T06:52:57","modified_gmt":"2023-03-16T03:52:57","slug":"crm-features","status":"publish","type":"post","link":"https:\/\/snovio.cn\/blog\/crm-features\/","title":{"rendered":"CRM\u7cfb\u7edf\u662f\u4ec0\u4e48\u610f\u601d\uff0c\u9002\u5408\u4e2d\u5c0f\u4f01\u4e1a\u7684CRM\u7cfb\u7edf\u6709\u54ea\u4e9b"},"content":{"rendered":"<div class=\"table-of-contents\">\n<p class=\"table-of-contents__title\">\u6587\u7ae0\u76ee\u5f55<\/p>\n<ul>\n<li><a href=\"#1\">CRM\u7cfb\u7edf\u662f\u4ec0\u4e48\u610f\u601d\uff0c\u5916\u8d38\u4e1a\u52a1\u4e3a\u4ec0\u4e48\u9700\u8981\u5728\u7ebfCRM\u7cfb\u7edf\uff1f<\/a><\/li>\n<li><a href=\"#2\">\u56fd\u5916CRM\u7cfb\u7edf\u6709\u54ea\u4e9b<\/a><\/li>\n<li><a href=\"#3\">CRM\u7cfb\u7edf\u6700\u5e38\u7528\u4e8e\u54ea\u4e9b\u884c\u4e1a\uff1f<\/a><\/li>\n<li><a href=\"#4\">\u4e2d\u5c0f\u4f01\u4e1a\u9700\u8981\u5173\u6ce8\u7684\u5173\u952eCRM\u529f\u80fd<\/a><\/li>\n<li><a href=\"#5\">\u6b27\u6d32\u7684\u5728\u7ebfCRM \u529f\u80fd\u503c\u5f97\u5173\u6ce8<\/a><\/li>\n<\/ul>\n<\/div>\n<p>\u5982\u4eca\uff0c\u4efb\u4f55\u4f01\u4e1a\u90fd\u79bb\u4e0d\u5f00 <a href=\"https:\/\/snovio.cn\/sales-crm\">CRM\u7ba1\u7406\u7cfb\u7edf<\/a>\uff0c\u6211\u4eec\u90fd\u5f88\u96be\u60f3\u8c61\u5982\u4f55\u5728\u6ca1\u6709 CRM\u7cfb\u7edf\u4e0b\u53ef\u4ee5\u7ecf\u8425\u597d\u4e00\u5bb6\u4f01\u4e1a\u3002\u8fd9\u7bc7\u6587\u7ae0\u8ba9\u6211\u4eec\u5e2e\u52a9\u60a8\u4e86\u89e3\u4ec0\u4e48\u662fCRM\u7cfb\u7edf\uff0cCRM\u7684\u529f\u80fd\u548c\u76ee\u7684\u6709\u54ea\u4e9b\uff0c\u597d\u7684CRM\u7cfb\u7edf\u5e94\u8be5\u662f\u600e\u4e48\u6837\u7684\uff0c\u5e76\u5e2e\u52a9\u5728\u9009\u62e9\u597d\u7684CRM\u7ba1\u7406\u7cfb\u7edf\u4ee5\u4fc3\u8fdb\u9500\u552e\u548c\u589e\u52a0\u6536\u5165\u3002<\/p>\n<h2 id=\"1\">CRM\u7cfb\u7edf\u662f\u4ec0\u4e48\u610f\u601d\uff0c\u5916\u8d38\u4e1a\u52a1\u4e3a\u4ec0\u4e48\u9700\u8981\u5728\u7ebfCRM\u7cfb\u7edf\uff1f<\/h2>\n<p>\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406 (CRM) \u7cfb\u7edf\u662f\u8fd0\u7528\u8f6f\u4ef6\uff0c\u786c\u4ef6\uff0c\u7f51\u7edc\u7b49\u6280\u672f\uff0c\u5bf9\u5ba2\u6237\u4fe1\u606f\u8fdb\u884c\u6536\u96c6\uff0c\u7ba1\u7406\uff0c\u5206\u6790\uff0c\u4f7f\u7528\u7684\u4fe1\u606f\u7cfb\u7edf\u3002<\/p>\n<p>\u5f53\u60a8\u4e0e\u5c11\u6570\u5916\u8d38\u5ba2\u6237\u5f00\u5c55\u4e1a\u52a1\u65f6\uff0c\u60a8\u53ef\u80fd\u4e0d\u4f1a\u611f\u89c9\u5230\u6570\u636e\u7684\u529b\u91cf\u3002\u4f46\u662f\u5f53\u5ba2\u6237\u6570\u636e\u6d41\u5165\u968f\u7740\u5ba2\u6237\u6570\u91cf\u7684\u589e\u52a0\u800c\u589e\u52a0\u65f6\uff0c\u60a8\u4f1a\u53d1\u73b0\u5de5\u4f5c\u91cf\u53d8\u5927\uff0c\u9500\u552e\u6548\u7387\u964d\u4f4e\u3002\u5982\u679c\u60a8\u60f3\u8981\u7ec4\u7ec7\u548c\u6709\u6548\u7ba1\u7406\u60a8\u7684\u6570\u636e\uff0c\u8ddf\u8fdb\u5ba2\u6237\uff0c\u8282\u7701\u91cd\u590d\u6027\u5de5\u4f5c\u81ea\u52a8\u5316\u7684\u5b9d\u8d35\u65f6\u95f4\uff0c\u5e76\u5c06\u60a8\u7684\u6570\u636e\u8f6c\u5316\u4e3a\u9500\u552e\u3002\u5728\u8fd9\u79cd\u60c5\u51b5\u4e0b\uff0c\u60a8\u4e0d\u80fd\u6ca1\u6709CRM\u7ba1\u7406\u7cfb\u7edf\u3002\u6ca1\u6709\u4eba\u80fd\u505a\u5230\uff0c\u800c\u4e0d\u65ad\u589e\u957f\u7684\u56fd\u5916CRM\u5e02\u573a\uff08\u622a\u81f3 2021 \u5e74\u4ef7\u503c 580.4 \u4ebf\u7f8e\u5143\uff09\u5c31\u662f\u8bc1\u660e\u3002<\/p>\n<p>CRM\u7cfb\u7edf\u7684\u529f\u80fd\u5305\u62ec\u83b7\u53d6\u5e76\u4e0e\u5ba2\u6237\u5efa\u7acb\u957f\u671f\u5173\u7cfb\uff0c\u7cfb\u7edf\u5730\u5f15\u5bfc\u4ed6\u4eec\u901a\u8fc7\u9500\u552e\u6e20\u9053\uff0c\u4ee5\u53ca\u4f7f\u7528\u9500\u552e\u5206\u6790\u6765\u505a\u51fa\u6570\u636e\u9a71\u52a8\u7684\u51b3\u7b56\u3002\u8fd9\u6837\u7684\u7cfb\u7edf\u5bf9\u4e8e\u4efb\u4f55\u4e1a\u52a1\u89c4\u6a21\u90fd\u662f\u5fc5\u4e0d\u53ef\u5c11\u7684\uff0c\u4f46\u4eca\u5929\u6211\u4eec\u53ea\u8ba8\u8bba\u5bf9\u5c0f\u578b\u4f01\u4e1a\u81f3\u5173\u91cd\u8981\u7684\u56fd\u5916CRM\u7684\u5173\u952e\u529f\u80fd\u3002<\/p>\n<h2 id=\"2\">\u56fd\u5916CRM\u7cfb\u7edf\u6709\u54ea\u4e9b<\/h2>\n<p>\u5728\u6211\u4eec\u7684\u4e00\u7bc7\u6587\u7ae0\u4e2d\uff0c\u6211\u4eec\u4ece\u5b9a\u5236\u7684\u89d2\u5ea6\u63cf\u8ff0\u4e86\u4e24\u79cd\u7c7b\u578b\u7684CRM\uff1a\u5b9a\u5236\u548c\u5728\u7ebfCRM\u3002 \u73b0\u5728\u8ba9\u6211\u4eec\u6839\u636e\u4f7f\u7528\u76ee\u7684\u548c\u73b0\u4ee3\u8425\u9500\u8d8b\u52bf\u6765\u770b\u770b\u5b58\u5728\u54ea\u4e9b CRM \u7c7b\u578b\u3002<\/p>\n<h3>\u6839\u636e\u4f7f\u7528\u76ee\u7684\u6765\u5212\u5206CRM\u7684\u7c7b\u578b<\/h3>\n<p>\u4f20\u7edf\u4e0a\uff0cCRM \u5206\u4e3a\u4e09\u79cd\u7c7b\u578b\uff1a<\/p>\n<ul>\n<li>\u8fd0\u8425\u578bCRM\u7cfb\u7edf<\/li>\n<li>\u5206\u6790\u578bCRM\u7cfb\u7edf<\/li>\n<li>\u534f\u4f5c\u578bCRM\u7cfb\u7edf<\/li>\n<\/ul>\n<p>\u7136\u800c\uff0c\u73b0\u5728\u5df2\u7ecf\u533a\u5206\u4e86\u53e6\u5916\u4e24\u79cd\u9644\u5c5e\u7c7b\u578b\uff1a<\/p>\n<ul>\n<li>\u8425\u9500\u7ba1\u7406CRM\uff08\u901a\u5e38\u63cf\u8ff0\u4e3a\u5206\u6790\u6216\u8fd0\u8425 CRM\uff09<\/li>\n<li>\u6218\u7565CRM\uff08\u901a\u5e38\u5728\u534f\u4f5c CRM \u7684\u5b9a\u4e49\u4e0b\u627e\u5230\uff09<\/li>\n<\/ul>\n<h3>\u8fd0\u8425\u578bCRM\u7cfb\u7edf<\/h3>\n<p>\u8fd0\u8425\u578b CRM \u65e8\u5728\u7b80\u5316\u60a8\u516c\u53f8\u7684\u4e1a\u52a1\u6d41\u7a0b\u3002\u6b64\u7c7b CRM\u7cfb\u7edf\u53ef\u5e2e\u52a9\u60a8\u4ea7\u751f\u6f5c\u5728\u5ba2\u6237\uff0c\u5c06\u5176\u8f6c\u5316\u4e3a\u6f5c\u5728\u5ba2\u6237\uff0c\u5e76\u4e3a\u73b0\u6709\u548c\u6f5c\u5728\u5ba2\u6237\u63d0\u4f9b\u66f4\u597d\u7684\u670d\u52a1\u3002\u76f8\u5e94\u5730\uff0c\u8be5\u5de5\u5177\u5728\u4e09\u4e2a\u65b9\u5411\u4e0a\u8fd0\u884c\uff1a<\/p>\n<ul>\n<li>\u8425\u9500\u81ea\u52a8\u5316\u3002\u5b83\u6709\u52a9\u4e8e\u81ea\u52a8\u5316\u8425\u9500\u6d3b\u52a8\uff0c\u4f8b\u5982\u6784\u5efa\u548c\u7ba1\u7406\u90ae\u4ef6\u8425\u9500\u6d3b\u52a8\u3001\u5206\u53d1\u5185\u5bb9\u3001\u8054\u7cfb\u6f5c\u5728\u5ba2\u6237\u4ee5\u53ca\u63d0\u4f9b\u8425\u9500\u5206\u6790\u3002<\/li>\n<li>\u9500\u552e\u81ea\u52a8\u5316\u3002\u8fd9\u79cd\u7c7b\u578b\u7684 CRM \u63d0\u4f9b\u4e86\u7528\u4e8e\u7b80\u5316\u9500\u552e\u6d41\u7a0b\u7684\u529f\u80fd\uff0c\u4f8b\u5982\u6f5c\u5728\u5ba2\u6237\u7ba1\u7406\u3001\u7535\u5b50\u90ae\u4ef6\u6784\u5efa\u548c\u5b89\u6392\u4ee5\u8054\u7cfb\u6f5c\u5728\u5ba2\u6237\u3001\u6f5c\u5728\u5ba2\u6237\u7684\u4f1a\u8bae\u5b89\u6392\u3001\u9500\u552e\u7535\u8bdd\u8ddf\u8e2a\u7b49\u3002<\/li>\n<li>\u670d\u52a1\u81ea\u52a8\u5316\u3002\u8fd9\u4e9b\u5de5\u5177\u53ef\u5e2e\u52a9\u60a8\u63d0\u4f9b\u5ba2\u6237\u670d\u52a1\uff0c\u4ece\u800c\u5e26\u6765\u79ef\u6781\u7684\u4f53\u9a8c\u548c\u5fe0\u8bda\u5ea6\u3002\u529f\u80fd\u5305\u62ec\u4e3a\u5ba2\u6237\u90ae\u4ef6\u548c\u804a\u5929\u673a\u5668\u4eba\u8bbe\u7f6e\u6536\u4ef6\u7bb1\u3001\u7ba1\u7406\u5b9e\u65f6\u804a\u5929\u3001\u5c06\u4efb\u52a1\u59d4\u6d3e\u7ed9\u4ee3\u8868\u7684\u7968\u52a1\u7cfb\u7edf\u7b49\u3002<\/li>\n<\/ul>\n<p>\u56e0\u6b64\uff0c\u60a8\u53ef\u4ee5\u5c06\u8fd0\u8425\u578bCRM\u7ba1\u7406\u7cfb\u7edf\u7528\u4f5c\u9500\u552e\u578b CRM\u3001\u8425\u9500\u578b CRM \u548c\u670d\u52a1\u578b CRM\u3002<\/p>\n<p>\u8fd0\u8425\u578bCRM\u6709\u54ea\u4e9b\uff1aSnov.io\uff08<a href=\"https:\/\/snovio.cn\/sales-crm\">\u9500\u552eCRM<\/a>\uff09\u3001HubSpot\uff08\u8425\u9500 CRM\uff09\u3001Agile\uff08\u670d\u52a1 CRM\uff09\u3002<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/snov.io\/glossary\/wp-content\/uploads\/2021\/11\/image1-1024x401.png\" alt=\"Operational CRM\" \/><\/p>\n<h3>\u5206\u6790\u578bCRM\u7cfb\u7edf<\/h3>\n<p>\u5206\u6790\u578bCRM\u7ba1\u7406\u7cfb\u7edf\u53ef\u5e2e\u52a9\u60a8\u57fa\u4e8e\u6570\u636e\u6536\u96c6\u548c\u5206\u6790\u4e3a\u5ba2\u6237\u63d0\u4f9b\u66f4\u597d\u7684\u670d\u52a1\u3002\u8fd9\u4e9b\u5de5\u5177\u6536\u96c6\u6570\u636e\uff0c\u60a8\u53ef\u4ee5\u4f7f\u7528\u5b83\u6765\u6539\u8fdb\u60a8\u7684\u9500\u552e\u6d41\u7a0b\u3001\u8425\u9500\u6d3b\u52a8\u548c\u5ba2\u6237\u652f\u6301\u6c34\u5e73\u3002\u5206\u6790\u578b CRM \u5305\u542b\u4e09\u4e2a\u7ec4\u6210\u90e8\u5206\uff1a<\/p>\n<ul>\n<li>\u6570\u636e\u6316\u6398\u3002\u8fd9\u662f\u5bf9\u5927\u6570\u636e\u7684\u5206\u6790\uff0c\u65e8\u5728\u63d0\u51fa\u4e0e\u5ba2\u6237\u5229\u76ca\u76f8\u5173\u7684\u8d8b\u52bf\u3002<\/li>\n<li>\u6570\u636e\u4ed3\u5e93\u3002\u5206\u6790\u578bCRM \u5305\u542b\u4e00\u4e2a\u6570\u636e\u4ed3\u5e93\uff0c\u4e00\u4e2a\u5c06\u6240\u6709\u4fe1\u606f\u5b58\u50a8\u5728\u4e00\u4e2a\u5730\u65b9\u7684\u6570\u636e\u5e93\uff0c\u7b80\u5316\u4e86\u6570\u636e\u63d0\u53d6\u548c\u5ba2\u6237\u6570\u636e\u5206\u6790\u3002<\/li>\n<li>\u5728\u7ebf\u5206\u6790\u5904\u7406\u5de5\u5177 (OLAP)\u3002\u8fd9\u4e9b\u5e2e\u52a9\u60a8\u4ece\u4e0d\u540c\u7684\u89d2\u5ea6\u5168\u9762\u5206\u6790\u5ba2\u6237\u6570\u636e\u3002<\/li>\n<\/ul>\n<p>\u5206\u6790\u578bCRM\u6709\u54ea\u4e9b\uff1aZoho Analytics\u3001Pipedrive\u3001Creatio\u3002<\/p>\n<h3><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/lh4.googleusercontent.com\/GQ6ZkzjdiiyLKuCrxkdsvg2_eYalcBpQ5Byqepu9TojUvQ7aPVqR92PfYsOU_MrB1ZOKQop8-ludrpXpkh72pqbiXH10iYpfzEcDQukFebM3KM9hbwfXGTCdTRVEJI29Z8Ap1dae\" alt=\"Analytical CRM\" \/>\u534f\u4f5c\u578bCRM\u7cfb\u7edf<\/h3>\n<p>\u534f\u4f5c\u578bCRM\u7ba1\u7406\u7cfb\u7edf\u65e8\u5728\u901a\u8fc7\u5141\u8bb8\u8d35\u516c\u53f8\u7684\u4e0d\u540c\u56e2\u961f\u5171\u4eab\u6709\u5173\u60a8\u7684\u5ba2\u6237\u7684\u4fe1\u606f\u6765\u8c03\u6574\u60a8\u7684\u9500\u552e\u3001\u8425\u9500\u548c\u5ba2\u6237\u670d\u52a1\u6d41\u7a0b\u3002\u5b83\u6709\u4e24\u4e2a\u7ec4\u6210\u90e8\u5206\uff1a<\/p>\n<ul>\n<li>\u4ea4\u4e92\u7ba1\u7406\u3002\u6b64\u8fc7\u7a0b\u6d89\u53ca\u8ddf\u8e2a\u60a8\u7684\u4f01\u4e1a\u4e0e\u5ba2\u6237\u7684\u6240\u6709\u53ef\u80fd\u4e92\u52a8\uff08\u901a\u8fc7\u90ae\u4ef6\u3001\u7535\u8bdd\u3001\u793e\u4ea4\u5a92\u4f53\u6216\u4efb\u4f55\u5176\u4ed6\u6c9f\u901a\u65b9\u5f0f\uff09\u3002<\/li>\n<li>\u6e20\u9053\u7ba1\u7406\u3002\u6b64\u8fc7\u7a0b\u65e8\u5728\u5206\u6790\u901a\u8fc7\u4e0d\u540c\u6e20\u9053\u8fdb\u884c\u7684\u4e92\u52a8\uff0c\u5e76\u786e\u5b9a\u54ea\u4e9b\u6e20\u9053\u6700\u9002\u5408\u60a8\u7684\u5ba2\u6237\u3002<\/li>\n<\/ul>\n<p>\u534f\u4f5c\u578bCRM\u6709\u54ea\u4e9b\uff1aZendesk\u3001Copper\u3001Insightly\u3001Neon\u3002<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/lh6.googleusercontent.com\/70aJRws5Rnq26WsldWjPQFNj3krWCIrjZauIBKeWs2vKchXRtPouL8MiSpv86fdapPumaworz_rt1AdXgbpuD_3mEXKpyK9Ds04d7VFd15_UUAMxI-R-q8VaoxhLW-usr7CELZmH\" alt=\"Collaborative CRM\" \/><\/p>\n<h3>\u8425\u9500\u7ba1\u7406CRM\u7cfb\u7edf<\/h3>\n<p>\u8425\u9500\u7ba1\u7406CRM \u662f\u4e00\u79cd\u8fd0\u8425\u578b\u548c\u5206\u6790\u578bCRM \u7684\u6df7\u5408\u4f53\u3002\u5b83\u53ef\u4ee5\u5e2e\u52a9\u60a8\u7ec4\u7ec7\u548c\u7ba1\u7406\u591a\u4e2a\u6d41\u7a0b\uff0c\u4f8b\u5982\u8ba1\u5212\u3001\u6267\u884c\u3001\u8ddf\u8e2a\u548c\u6d3b\u52a8\u5206\u6790\u3002<\/p>\n<p>\u8fd9\u7c7bCRM\u8f6f\u4ef6\u7cfb\u7edf\u901a\u5e38\u63d0\u4f9b\u96c6\u6210\u89e3\u51b3\u65b9\u6848\uff0c\u4f7f\u60a8\u80fd\u591f\u81ea\u52a8\u5316\u60a8\u7684\u8425\u9500\u3001\u8ddf\u8e2a\u5b83\u4eec\u7684\u6267\u884c\u60c5\u51b5\u4ee5\u53ca\u6f5c\u5728\u5ba2\u6237\u5982\u4f55\u4e0e\u60a8\u7684\u516c\u53f8\u4e92\u52a8\uff0c\u800c\u5176\u5de5\u5177\u4f7f\u60a8\u7684\u5de5\u4f5c\u66f4\u5177\u9488\u5bf9\u6027\u548c\u4e2a\u6027\u5316\u3002<\/p>\n<p>\u8425\u9500\u7ba1\u7406CRM\u6709\u54ea\u4e9b\uff1aDynamics 365, NetSuite, Pega, Sugar.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/snov.io\/glossary\/wp-content\/uploads\/2021\/07\/image1-1024x374.png\" alt=\"Campaign management CRM\" \/><\/p>\n<h3>\u6218\u7565\u578bCRM\u7cfb\u7edf<\/h3>\n<p>\u8fd9\u79cd\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684 CRM \u6536\u96c6\u3001\u7ec4\u7ec7\u548c\u5e94\u7528\u6709\u5173\u5ba2\u6237\u548c\u5e02\u573a\u8d8b\u52bf\u7684\u4fe1\u606f\uff0c\u65e8\u5728\u4e3a\u60a8\u7684\u5ba2\u6237\u63d0\u4f9b\u66f4\u597d\u7684\u4ef7\u503c\u4e3b\u5f20\u5e76\u6539\u5584\u4e0e\u4ed6\u4eec\u7684\u5173\u7cfb\u3002<\/p>\n<p>\u8fd9\u79cd CRM \u7c7b\u578b\u4e0d\u4ec5\u53ef\u4ee5\u7acb\u5373\u4e3a\u60a8\u63d0\u4f9b\u6d1e\u5bdf\u529b\uff0c\u8fd8\u53ef\u4ee5\u4ece\u957f\u8fdc\u7684\u89d2\u5ea6\u5173\u6ce8\u60a8\u4e0e\u5ba2\u6237\u4e92\u52a8\u7684\u65b9\u5f0f\u3002 \u56e0\u6b64\uff0c\u5982\u679c\u60a8\u5bf9\u4e0e\u5ba2\u6237\u7684\u957f\u671f\u5173\u7cfb\u800c\u4e0d\u662f\u5feb\u901f\u9500\u552e\u611f\u5174\u8da3\uff0c\u5b83\u5c06\u975e\u5e38\u9002\u5408\u60a8\u3002<\/p>\n<p>\u6218\u7565\u578bCRM\u7ba1\u7406\u7cfb\u7edf\u6709\u54ea\u4e9b\uff1aSAP Customer 360, Scoro.<\/p>\n<h3><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/xu0GyVnPbnvkO3RD_9n_swmUkAya2236NgAvErqn3-Rgueva715tZ6vLQ_lkiF5XroPpgzHJRiCRb3bmd4n1L87tlgmzhm7Et2kJbevCnZD4_lllFxR6lRsSFLMJex-tyPU5yIe_\" alt=\"Strategic CRM\" \/>\u57fa\u4e8e\u8425\u9500\u8d8b\u52bf\u7684CRM \u7c7b\u578b<\/h3>\n<h4>SCRM\u7cfb\u7edf<\/h4>\n<p>\u5728\u793e\u4ea4\u5a92\u4f53\u84ec\u52c3\u53d1\u5c55\u7684\u65f6\u4ee3\uff0c\u8d8a\u6765\u8d8a\u591a\u7684\u516c\u53f8\u663e\u7136\u9700\u8981SCRM\uff0c\u5b83\u53ef\u4ee5\u4e0e Facebook\u3001Twitter\u3001Instagram \u548c LinkedIn \u7b49\u5e73\u53f0\u5408\u4f5c\u3002<\/p>\n<p>\u9664\u4e86\u90ae\u4ef6\u6216\u7535\u8bdd\u7b49\u4f20\u7edf\u901a\u4fe1\u6e20\u9053\u5916\uff0cSCRM \u8fd8\u901a\u8fc7\u5d4c\u5165\u793e\u4ea4\u5a92\u4f53\u5e73\u53f0\u7684\u6d88\u606f\u5206\u6790\u4ea4\u4e92\u3002<\/p>\n<p>SCRM \u7684\u7279\u522b\u4f18\u70b9\u5728\u4e8e\u5b83\u53ef\u4ee5\u5c06\u6765\u81ea\u591a\u4e2a\u793e\u4ea4\u5a92\u4f53\u6e20\u9053\u7684\u5e16\u5b50\u96c6\u4e2d\u5728\u4e00\u4e2a\u5730\u65b9\uff0c\u8fd9\u4f7f\u60a8\u53ef\u4ee5\u5b9e\u65f6\u8ddf\u8e2a\u6240\u6709\u5ba2\u6237\u7684\u6d3b\u52a8\u3002<\/p>\n<p><strong>SCRM\u7cfb\u7edf\u6709\u54ea\u4e9b\uff1a<\/strong>Hootsuite, Zoho Social, Sprout Social\u3002<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/lh6.googleusercontent.com\/fIcUfolgwHH6ZZzW0-BItli_6z34hU9k0lyy-6PHrW7VsiIKfbE6L0pnbYgCRAKjQfu2lveYKdtBNzLoJEbz-2Cix8sH2CtDMda8CBfrz9bANmMLpEw0BVDl1YoAua7sUP8sOmzJ\" alt=\"Social media CRM\" \/><\/p>\n<h3>\u79fb\u52a8CRM<\/h3>\n<p>\u5728\u5f53\u524d\u60c5\u51b5\u4e0b\uff0c\u5f53\u5168\u7403\u7ea6 63% \u7684\u4eba\u53e3\u662f\u79fb\u52a8\u7528\u6237\u65f6\uff0c\u5bf9\u79fb\u52a8CRM \u7684\u9700\u6c42\u6025\u5267\u589e\u957f\u3002<\/p>\n<p>\u79fb\u52a8 CRM \u63d0\u4f9b\u7684\u5de5\u5177\u53ef\u4ee5\u901a\u8fc7\u667a\u80fd\u624b\u673a\u548c\u5e73\u677f\u7535\u8111\u8f7b\u677e\u8bbf\u95ee\uff0c\u56e0\u6b64\u5b83\u4eec\u53ef\u4ee5\u9002\u5e94\u66f4\u5c0f\u7684\u5c4f\u5e55\uff0c\u5177\u6709\u76f4\u89c2\u7684\u7528\u6237\u754c\u9762\uff0c\u5e76\u63d0\u4f9b\u5728\u65c5\u9014\u4e2d\u4f7f\u7528\u7684\u53ef\u80fd\u6027\u3002<\/p>\n<p>\u4f46\u79fb\u52a8 CRM \u6709\u4e00\u4e2a\u7279\u522b\u4e4b\u5904\u2014\u2014\u8d85\u7ea7\u5b89\u5168\u3002 \u60a8\u53ef\u80fd\u5f88\u5bb9\u6613\u4e22\u5931\u667a\u80fd\u624b\u673a\uff0c\u56e0\u6b64\u60a8\u5e94\u8be5\u786e\u4fdd\u60a8\u7684\u79fb\u52a8 CRM \u63d0\u4f9b\u5b89\u5168\u529f\u80fd\uff0c\u4f8b\u5982\u53cc\u91cd\u8eab\u4efd\u9a8c\u8bc1\u3001VPN \u8981\u6c42\u7b49\u3002<\/p>\n<p>\u79fb\u52a8CRM\u6709\u54ea\u4e9b\uff1aSalesbox, Haystack\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/ugqcFqptmRKwFxYJMgYhZlxo0y5KiYye3ZUFrVRRcweEOv0DS2vst3uUeIJ4QnaWGyCI5iNWISm-y1h5CV5KcLvoVccP3F1VquT5rGVhZDCcwxqhZcjbwZeui3_Ne883GEEV2GJb\" alt=\"Mobile CRM\" \/><\/p>\n<h3>\u9002\u5408\u4e2d\u5c0f\u4f01\u4e1a\u7684CRM\u7cfb\u7edf<\/h3>\n<p>\u5bf9\u4e8e\u4e2d\u5c0f\u578b\u4f01\u4e1a\u6765\u8bf4\uff0c\u4ec0\u4e48\u662f\u597d\u7684CRM\uff1f\u8fd9\u662f\u4e00\u4e2a\u5f88\u591a\u7528\u6237\u95ee\u7684\u95ee\u9898\u3002<\/p>\n<p>\u5728\u8fd9\u79cd\u60c5\u51b5\u4e0b\uff0c\u8fd9\u5b8c\u5168\u53d6\u51b3\u4e8e\u60a8\u7684\u9884\u7b97\u548c\u4e1a\u52a1\u62b1\u8d1f\u3002\u5982\u679c\u60a8\u6709\u80fd\u529b\u4e3a\u5177\u6709\u591a\u529f\u80fd\u5de5\u5177\u3001\u529f\u80fd\u548c\u96c6\u6210\u7684\u89e3\u51b3\u65b9\u6848\u6295\u8d44\uff0c\u90a3\u5c31\u592a\u68d2\u4e86\u3002\u4f46\u8bf7\u6ce8\u610f\uff0c\u60a8\u4e0d\u5fc5\u82b1\u4e00\u5929\u65f6\u95f4\u5b66\u4e60\u5982\u4f55\u64cd\u4f5c\u5982\u6b64\u590d\u6742\u7684CRM\u3002<\/p>\n<p>\u7406\u60f3\u60c5\u51b5\u4e0b\uff0c\u60a8\u4f01\u4e1a\u7684CRM\u5fc5\u987b\u6613\u4e8e\u4f7f\u7528\u3001\u5bf9\u7528\u6237\u53cb\u597d\uff0c\u5e76\u63d0\u4f9b\u514d\u8d39\u8bd5\u7528\u9009\u9879\uff0c\u4ee5\u4fbf\u60a8\u53ef\u4ee5\u5148\u8bd5\u7528\u5176\u529f\u80fd\u3002 \u4f60\u4e0d\u5e94\u8be5\u82b1\u5f88\u591a\u65f6\u95f4\u5165\u804c\u3002 \u6b64\u5916\uff0c\u4f5c\u4e3a\u5c0f\u4f01\u4e1a\u4e3b\uff0c\u60a8\u7684\u516c\u53f8\u613f\u666f\u53ef\u80fd\u5c1a\u672a\u57fa\u4e8e\u5927\u9ca8\u9c7c\u6240\u9075\u5b88\u7684\u5e02\u573a\u89c4\u5f8b\u3002<\/p>\n<p>\u5728\u8fd9\u79cd\u60c5\u51b5\u4e0b\uff0c\u60a8\u9700\u8981\u4e00\u4e2a\u5177\u6709\u5b9a\u5236\u5316\u529f\u80fd\u7684CRM\uff0c\u5b83\u53ef\u4ee5\u8ba9\u60a8\u6839\u636e\u4e1a\u52a1\u9700\u6c42\u4fee\u6539\u5b57\u6bb5\u3001\u6309\u94ae\u548c\u7248\u9762 \u3002<\/p>\n<p>\u9002\u5408\u4e2d\u5c0f\u578b\u4f01\u4e1a\u7684CRM\u7cfb\u7edf\u6709\u54ea\u4e9b\uff1aSnov.io<strong>,\u00a0<\/strong>Freshworks, Nimble.<\/p>\n<h2 id=\"3\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/snov.io\/glossary\/wp-content\/uploads\/2021\/11\/image1-1-1024x437.png\" alt=\"CRM for small business\" \/>CRM\u7cfb\u7edf\u6700\u5e38\u7528\u4e8e\u54ea\u4e9b\u884c\u4e1a\uff1f<\/h2>\n<p>\u5728\u56fd\u5916\uff0c\u5404\u79cd\u5728\u7ebfCRM\u7cfb\u7edf\u529f\u80fd\u51e0\u4e4e\u53ef\u4ee5\u5728\u4efb\u4f55\u9886\u57df\u4f7f\u7528\u3002<\/p>\n<p>IT \u516c\u53f8\u3001\u5728\u7ebf\u5546\u5e97\u3001\u5a92\u4f53\u3001\u5f8b\u5e08\u4e8b\u52a1\u6240\u3001\u9152\u5e97\u548c\u5a31\u4e50\u3001\u65f6\u5c1a\u548c\u7f8e\u5bb9\u884c\u4e1a\u516c\u53f8\u3001\u6559\u80b2\u516c\u53f8\u548c\u5176\u4ed6\u516c\u53f8\u5bf9 CRM \u8f6f\u4ef6\u7684\u9700\u6c42\u4e0d\u65ad\u589e\u52a0\uff0c\u4ee5\u81ea\u52a8\u8ddf\u8e2a\u548c\u8bb0\u5f55\u5176\u4e1a\u52a1\u6d41\u7a0b\u3002<\/p>\n<p>\u603b\u4f53\u800c\u8a00\uff0c2021 \u5e74\u5458\u5de5\u4eba\u6570\u8d85\u8fc7 10 \u4eba\u7684\u516c\u53f8\u4e2d\u6709 91% \u4f7f\u7528\u4e86CRM\u8f6f\u4ef6\uff0c\u5176\u4e2d\u5927\u591a\u6570\u4f7f\u7528 CRM \u9500\u552e\u6570\u636e\u529f\u80fd\u6765\u589e\u5f3a\u5ba2\u6237\u4e92\u52a8\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn.snov.io\/blog\/wp-content\/uploads\/2022\/02\/Background390.png\" alt=\"Importance of CRM\" \/><\/p>\n<h2 id=\"4\">\u4e2d\u5c0f\u4f01\u4e1a\u9700\u8981\u5173\u6ce8\u7684\u5173\u952eCRM\u529f\u80fd<\/h2>\n<p>\u8fd1\u5e74\u6765\uff0c\u5bf9 CRM \u8f6f\u4ef6\u4e0d\u65ad\u589e\u957f\u7684\u9700\u6c42\u52a0\u5267\u4e86\u7ade\u4e89\uff0c\u4f7f\u5f97\u9884\u7b97\u8f83\u4f4e\u7684\u5c0f\u516c\u53f8\u751a\u81f3\u4e2a\u4f53\u4f01\u4e1a\u5bb6\u90fd\u53ef\u4ee5\u4f7f\u7528\u8bb8\u591a\u4e0d\u540c\u7c7b\u578b\u7684CRM\u3002\u4f46\u662fCRM\u7684\u91cd\u8981\u529f\u80fd\uff0c\u6a21\u5757\u548c\u9700\u6c42\u6709\u54ea\u4e9b\uff1f\u60a8\u53ef\u80fd\u4e0d\u9700\u8981\u8bb8\u591a\u5e73\u53f0\u63d0\u4f9b\u7684\u5f3a\u5927CRM\u529f\u80fd\u3002\u5c0f\u4f01\u4e1a\u5e94\u8be5\u5c3d\u53ef\u80fd\u9009\u62e9\u6027\u4ef7\u6bd4\u9ad8\uff0c\u529f\u80fd\u7cbe\u7b80\u7684\u5728\u7ebfCRM\u5e73\u53f0\u7cfb\u7edf\u3002<\/p>\n<h3>\u4e2d\u5c0f\u4f01\u4e1a\u9700\u8981\u7684CRM\u529f\u80fd\u4e4b\u4e00\uff1a\u6f5c\u5728\u5ba2\u6237\u5f00\u53d1\u7ba1\u7406<\/h3>\n<p>\u901a\u8fc7\u6709\u6548\u7684\u6f5c\u5728\u5ba2\u6237\u5f00\u53d1\u7b56\u7565\uff0c\u4efb\u4f55\u89c4\u6a21\u7684\u4f01\u4e1a\u90fd\u53ef\u4ee5\u83b7\u5f97\u6bd4\u9884\u671f\u591a 133% \u7684\u6536\u5165\uff0c\u8fd9\u4e3a\u5c0f\u516c\u53f8\u7684\u53d1\u5c55\u63d0\u4f9b\u4e86\u7edd\u4f73\u7684\u673a\u4f1a\u3002\u56e0\u6b64\uff0c\u5728\u9009\u62e9 CRM \u65f6\u8981\u6ce8\u610f\u6f5c\u5728\u5ba2\u6237\u751f\u6210\u548c\u7ba1\u7406\u5de5\u5177\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn.snov.io\/blog\/wp-content\/uploads\/2022\/02\/Background391.png\" alt=\"Lead generation CRM\" \/><\/p>\n<p>\u5bfb\u627e\u6f5c\u5728\u5ba2\u6237\u5bf9\u4e2d\u5c0f\u516c\u53f8\u6765\u8bf4\u81f3\u5173\u91cd\u8981\uff0c\u4e5f\u662f\u9500\u552e\u8fc7\u7a0b\u4e2d\u6700\u5173\u952e\u7684\u90e8\u5206\u3002\u6ca1\u6709\u5ba2\u6237\u7ebf\u7d22\uff0c\u6ca1\u6709\u4eba\u53ef\u4ee5\u505a\u9500\u552e\uff01\u4f46\u4e0d\u7528\u62c5\u5fc3\uff0c<a href=\"https:\/\/snovio.cn\/sales-crm\">\u56fd\u5916\u7684CRM<\/a>\u5e73\u53f0\u4e2d\u7684\u6f5c\u5728\u5ba2\u6237\u5f00\u53d1\u5de5\u5177\u53ef\u4ee5\u5e2e\u52a9\u60a8\u8f7b\u677e\u627e\u5230\u3001\u786e\u5b9a\u6f5c\u5728\u5ba2\u6237\u5e76\u786e\u5b9a\u5176\u4f18\u5148\u7ea7\u3002<\/p>\n<p>\u4f8b\u5982\uff0cSnov.io\u63d0\u4f9b\u4e86\u4e00\u79cd\u901a\u7528\u7684CRM\u529f\u80fd\uff0c\u53ef\u4ee5\u5e2e\u52a9\u5728\u4e00\u4e2a\u5e73\u53f0\u5185\u67e5\u627e\u3001\u9a8c\u8bc1\u3001\u7ba1\u7406\u3001\u63a5\u89e6\u548c\u6210\u4ea4\u6f5c\u5728\u5ba2\u6237\u3002\u901a\u8fc7\u5feb\u901f\u7684\u5ba2\u6237\u5f00\u53d1\u6d41\u7a0b\uff0c\u60a8\u53ef\u4ee5\u514d\u8d39\u8bbf\u95ee\u4e1a\u52a1\u6f5c\u5728\u5ba2\u6237\u53ca\u5176\u90ae\u7bb1\u5730\u5740\uff0c\u6570\u91cf\u9002\u5408\u60a8\u7684\u5c0f\u578b\u4f01\u4e1a\u89c4\u6a21\u3002<\/p>\n<p>\u60a8\u5c06\u80fd\u591f\u6839\u636e\u5de5\u4f5c\u3001\u4f4d\u7f6e\u548c\u5176\u4ed6\u4e00\u4e9b\u6807\u51c6\u4ece\u7f51\u7ad9\u6216\u793e\u4ea4\u5a92\u4f53\u4e0a\u6293\u53d6\u5ba2\u6237\u90ae\u7bb1\uff0c\u4ee5\u5e2e\u52a9\u60a8\u6709\u6548\u5730\u63a5\u89e6\u6f5c\u5728\u5ba2\u6237\u3002\u7136\u540e\u60a8\u53ef\u4ee5\u9a8c\u8bc1\u60a8\u627e\u5230\u7684\u90ae\u7bb1\u5730\u5740\u662f\u5426\u6709\u6548\u3002<\/p>\n<p>\u60a8\u53ef\u4ee5\u5728\u5e02\u573a\u4e0a\u9047\u5230\u5927\u91cf\u5176\u4ed6\u7c7b\u578b\u7684\u0421RM\u3002\u7136\u800c\uff0c\u5e76\u4e0d\u662f\u6240\u6709\u7684\u90fd\u50cfSnov.io\u90a3\u6837\u4e3a\u4e2d\u5c0f\u4f01\u4e1a\u63d0\u4f9b\u5feb\u901f\u67e5\u627e\u6f5c\u5728\u5ba2\u6237\u90ae\u7bb1\u5730\u5740\u548c\u514d\u8d39\u9009\u9879\u7684\u673a\u4f1a\u3002<\/p>\n<p><a href=\"https:\/\/app.snov.io\/register?lang=zh&amp;signup_source=landing&amp;signup_page=snovio.cn&amp;cta_type=sign_up\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdn.snov.io\/blog\/wp-content\/uploads\/2022\/01\/Background370.png\" alt=\"Snov.io\" \/><\/a><\/p>\n<h3>\u4e2d\u5c0f\u4f01\u4e1a\u9700\u8981\u7684CRM\u529f\u80fd\u4e4b\u4e8c\uff1a\u5ba2\u6237\u57fa\u672c\u7ba1\u7406<\/h3>\n<p>\u5982\u679c\u60a8\u60f3\u63a8\u9500\u60a8\u7684\u4ea7\u54c1\u6216\u89e3\u51b3\u65b9\u6848\uff0c\u60a8\u9700\u8981\u975e\u5e38\u4e86\u89e3\u60a8\u7684\u5ba2\u6237\u3002CRM\u529f\u80fd\u4e4b\u4e00 \u2014 \u8054\u7cfb\u4eba\u57fa\u7840\u7ba1\u7406 \u2014 \u4e3b\u8981\u65e8\u5728\u5e2e\u52a9\u60a8\u5728\u5ba2\u6237\u65c5\u7a0b\u7684\u6240\u6709\u9636\u6bb5\u7ba1\u7406\u5ba2\u6237\u7684\u4fe1\u606f\u3002<\/p>\n<p>\u60a8\u7684\u5ba2\u6237\u8d44\u6599\u53ef\u80fd\u5305\u62ec\u57fa\u672c\u4fe1\u606f\uff0c\u4f8b\u5982\u59d3\u540d\u3001\u8054\u7cfb\u65b9\u5f0f\u3001\u884c\u4e1a\u3001\u793e\u4ea4\u3001\u8d2d\u4e70\u6570\u636e\uff08\u65e5\u671f\u3001\u9891\u7387\u3001\u8d2d\u4e70\u7684\u7269\u54c1\u3001\u4ed8\u6b3e\u65b9\u5f0f\u7b49\uff09\u548c\u4eba\u53e3\u7edf\u8ba1\u6570\u636e\uff08\u5e74\u9f84\u3001\u6027\u522b\u3001\u6536\u5165\u56fd\u5bb6\u3001\u51fa\u751f\u65e5\u671f\u3001 \u7231\u597d\u7b49\uff09\u7b49\u7b49\u3002<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdn.snov.io\/blog\/wp-content\/uploads\/2022\/02\/Background392.png\" alt=\"Prospect profile example\" \/><\/p>\n<p>CRM\u8fd8\u5c06\u5b58\u50a8\u5ba2\u6237\u53cd\u9988\uff0c\u4f8b\u5982\u6295\u8bc9\u3001\u95ee\u9898\u3001\u8c03\u67e5\u7ed3\u679c\u7b49\u3002<\/p>\n<p>\u6536\u96c6\u548c\u66f4\u65b0\u8fd9\u4e9b\u6570\u636e\u4f7f\u60a8\u80fd\u591f\uff1a<\/p>\n<ul>\n<li>\u66f4\u597d\u5730\u4e86\u89e3\u5ba2\u6237\u7684\u9700\u6c42\u548c\u75db\u70b9\uff0c<\/li>\n<li>\u6e05\u695a\u4e86\u89e3\u4eba\u4eec\u5982\u4f55\u901a\u8fc7\u60a8\u7684\u9500\u552e\u5468\u671f\uff0c<\/li>\n<li>\u5c06\u5e38\u5ba2\u4e0e\u4e00\u6b21\u6027\u8d2d\u4e70\u8005\u5206\u5f00\uff0c<\/li>\n<li>\u83b7\u53d6\u6709\u5173\u5bfc\u81f4\u4eba\u4eec\u8d2d\u4e70\u6216\u79bb\u5f00\u7684\u884c\u4e3a\u7684\u5b9d\u8d35\u89c1\u89e3\u3002<\/li>\n<\/ul>\n<p>\u5f53\u60a8\u5b9a\u671f\u6dfb\u52a0\u6216\u66f4\u65b0\u5ba2\u6237\u8d44\u6599\u65f6\uff0c\u4f7f\u7528CRM\u8f6f\u4ef6\u5c06\u4f7f\u60a8\u4ece\u5927\u91cf\u7684\u624b\u52a8\u5de5\u4f5c\u4e2d\u89e3\u8131\u51fa\u6765\u3002\u6709\u4e86\u5b83\uff0c\u60a8\u53ef\u4ee5\u6d88\u9664\u914d\u7f6e\u6587\u4ef6\u4e2d\u53ef\u80fd\u51fa\u73b0\u7684\u9519\u8bef\u3001\u907f\u514d\u91cd\u590d\u63d0\u4ea4\u3001\u5168\u9762\u4e86\u89e3\u60a8\u7684\u5ba2\u6237\u4ee5\u53ca\u8bb8\u591a\u5176\u4ed6\u597d\u5904\uff0c\u5982\u4e0b\u6240\u793a\uff1a<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdn.snov.io\/blog\/wp-content\/uploads\/2022\/02\/Background393.png\" alt=\"The main benevfits of a customer database\" \/><\/p>\n<h3>\u4e2d\u5c0f\u4f01\u4e1a\u9700\u8981\u7684CRM\u529f\u80fd\u4e4b\u4e09\uff1a\u9500\u552e\u6f0f\u6597<\/h3>\n<p>\u9500\u552e\u6f0f\u6597\u662f\u4e00\u79cd\u5728\u6f5c\u5728\u5ba2\u6237\u5b8c\u6210\u4ea4\u6613\u65f6\u5bf9\u5176\u8fdb\u884c\u76d1\u7763\u7684\u65b9\u6cd5\u3002\u8fd9\u4e2a\u91cd\u8981\u7684CRM\u529f\u80fd\u4f7f\u60a8\u80fd\u591f\u76f4\u89c2\u5730\u4e86\u89e3\u6f5c\u5728\u5ba2\u6237\u5728\u9500\u552e\u8fc7\u7a0b\u4e2d\u6240\u5904\u7684\u4f4d\u7f6e\uff0c\u8bb0\u5f55\u51c6\u786e\u5730\u53cd\u6620\u4e86\u9500\u552e\u4ee3\u8868\u5b8c\u6210\u4ea4\u6613\u6240\u9700\u91c7\u53d6\u7684\u6b65\u9aa4\u4ee5\u53ca\u6bcf\u7b14\u4ea4\u6613\u7684\u53c2\u6570\u3002<\/p>\n<p>\u7b80\u800c\u8a00\u4e4b\uff0c\u5728\u4ece\u7b2c\u4e00\u6b21\u63a5\u89e6\u9636\u6bb5\u5230\u6210\u529f\u5b8c\u6210\u4ea4\u6613\u7684\u8fc7\u7a0b\u4e2d\uff0c\u9500\u552e\u6f0f\u6597\u8ba9\u60a8\u53ef\u4ee5\u4ece\u5168\u5c40\u89d2\u5ea6\u770b\u5230\u6f5c\u5728\u5ba2\u6237\u7684\u9636\u6bb5\u3002 \u8fd9\u6761\u8def\u5f84\u53ef\u80fd\u6709\u51e0\u4e2a\u9636\u6bb5\uff0c\u6bcf\u4e2a\u9636\u6bb5\u90fd\u8bb0\u5f55\u5728CRM\u8f6f\u4ef6\u4e2d\u3002<\/p>\n<p>\u4e0b\u9762\u662f\u4e00\u4e2aCRM\u8f6f\u4ef6\u7cfb\u7edf\u4e2d\u9500\u552e\u6f0f\u6597\u7684\u793a\u4f8b\uff1a<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn.snov.io\/blog\/wp-content\/uploads\/2021\/07\/Background266.png\" alt=\"Snov.io CRM\" \/><\/p>\n<p>\u5927\u591a\u6570\u56fd\u5916\u7684CRM\u7cfb\u7edf\u529f\u80fd\u5141\u8bb8\u60a8\u6784\u5efa\u5177\u6709100\u4e2a\u751a\u81f3\u66f4\u591a\u9636\u6bb5\u7684\u9500\u552e\u6f0f\u6597\u3002<\/p>\n<p>\u60a8\u53ef\u4ee5\u6839\u636e\u4e2a\u4eba\u9700\u8981\u8c03\u6574\u9636\u6bb5\u6570\u3002\u901a\u5e38\uff0c\u4e00\u5bb6\u5c0f\u516c\u53f8\u6700\u591a\u53ef\u80fd\u53ea\u9700\u8981\u4e03\u4e2a\u9636\u6bb5\uff1a<\/p>\n<ul>\n<li>\u5ba2\u6237\u7ebf\u7d22\uff1a\u60a8\u53ef\u4ee5\u5728<a href=\"https:\/\/snovio.cn\/email-finder\">\u5916\u8d38\u5ba2\u6237\u641c\u7d22\u8f6f\u4ef6<\/a>\u7684\u5e2e\u52a9\u4e0b\uff0c\u901a\u8fc7\u60a8\u7684\u7f51\u7ad9\u3001\u5728\u7ebf\u6d3b\u52a8\u3001\u8425\u9500\u6d3b\u52a8\u6216\u6f5c\u5728\u5ba2\u6237\u5438\u5f15\u6f5c\u5728\u5ba2\u6237\u3002<\/li>\n<li>\u5ba2\u6237\u8054\u7cfb\u3002 \u60a8\u901a\u8fc7\u7535\u8bdd\u6216\u90ae\u4ef6\u8054\u7cfb\u6f5c\u5728\u5ba2\u6237\u3002<\/li>\n<li>\u5ba2\u6237\u8ddf\u8fdb\u3002 \u60a8\u5411\u6f5c\u5728\u5ba2\u6237\u5728\u7ebf\u4f1a\u8bae\uff0c\u5e76\u8be6\u7ec6\u4ecb\u7ecd\u60a8\u7684\u4ea7\u54c1\u6216\u670d\u52a1\u3002<\/li>\n<li>\u5ba2\u6237\u9700\u6c42\u5b9a\u4e49\uff1a \u60a8\u8ba8\u8bba\u6f5c\u5728\u5ba2\u6237\u7684\u75db\u70b9\u3001\u9700\u6c42\u548c\u8981\u6c42\u3002<\/li>\n<li>\u5ba2\u6237\u8c08\u5224\uff1a \u60a8\u8c03\u6574\u5b9a\u4ef7\u5e76\u7ba1\u7406\u5ba2\u6237\u7684\u671f\u671b\u3002<\/li>\n<li>\u4e22\u5355\uff1a \u5509\uff0c\u8fd9\u4e2a\u9636\u6bb5\u8868\u660e\u4ea4\u6613\u6b63\u5728\u4e0b\u964d\u3002<\/li>\n<li>\u8d62\u5355\uff1a\u4f60\u7b7e\u4e0b\u4e86\u5ba2\u6237\u8ba2\u5355\u3002<\/li>\n<\/ul>\n<p>\u60a8\u53ea\u9700\u5c06\u4ea4\u6613\u62d6\u653e\u5230\u4efb\u4f55\u9636\u6bb5\u5373\u53ef\u5c06\u4ea4\u6613\u5411\u4e0a\u79fb\u52a8\u3002\u6b64\u5916\uff0c\u60a8\u53ef\u4ee5\u6dfb\u52a0\u6ce8\u91ca\u4ee5\u5e2e\u52a9\u60a8\u7684\u9500\u552e\u56e2\u961f\u4fdd\u6301\u4e00\u81f4\uff0c\u4e13\u6ce8\u4e8e\u6700\u9ad8\u4f18\u5148\u7ea7\u7684\u4ea4\u6613\uff0c\u5e76\u5c06\u60a8\u7684\u7cbe\u529b\u96c6\u4e2d\u5728\u6700\u597d\u7684\u3001\u6700\u9002\u5408\u9500\u552e\u7684\u3001\u9ad8\u4ef7\u503c\u7684\u6f5c\u5728\u5ba2\u6237\u4e0a\u3002<\/p>\n<p>\u5728\u7ebfCRM\u7cfb\u7edf\u4e2d\u5185\u7f6e\u7684\u9500\u552e\u6f0f\u6597\u4f7f\u60a8\u80fd\u591f\u5feb\u901f\u8bc4\u4f30\u60a8\u7684\u9500\u552e\u8fdb\u5ea6\u5e76\u5206\u6790\u60a8\u7684\u9500\u552e\u7b56\u7565\u7684\u6210\u529f\u548c\u6210\u6548\u3002\u5b83\u8fd8\u6e05\u695a\u5730\u663e\u793a\u4e86\u60a8\u56e2\u961f\u4e2d\u6bcf\u4e2a\u9500\u552e\u4eba\u5458\u7684\u5de5\u4f5c\u91cf\uff0c\u5e76\u5e2e\u52a9\u60a8\u4e86\u89e3\u4ea4\u6613\u5728\u54ea\u4e2a\u9636\u6bb5\u4e0b\u964d\u3002\u8fd9\u79cd\u65b9\u6cd5\u53ef\u4ee5\u9632\u6b62\u60a8\u5931\u53bb\u5ba2\u6237\uff0c\u8ddf\u8e2a\u95ee\u9898\u51fa\u73b0\u7684\u9636\u6bb5\uff0c\u5e76\u6700\u7ec8\u589e\u52a0\u9500\u552e\u989d\u3002<\/p>\n<h3>\u4e2d\u5c0f\u4f01\u4e1a\u9700\u8981\u7684CRM\u529f\u80fd\u4e4b\u56db\uff1a\u4ea4\u6613\u7ba1\u7406<\/h3>\n<p>\u60a8\u53ef\u4ee5\u5c06\u9500\u552e\u6f0f\u6597\u60f3\u8c61\u6210\u4e00\u4e2a\u697c\u68af\uff0c\u8ba9\u60a8\u53ef\u4ee5\u4e00\u76ee\u4e86\u7136\u5730\u67e5\u770b\u6240\u6709\u4ea4\u6613\u7684\u4f4d\u7f6e\uff0c\u4ea4\u6613\u9636\u6bb5\u662f\u6b64\u697c\u68af\u4e2d\u7684\u6b65\u9aa4\uff0c\u53ef\u4e3a\u60a8\u7684\u9500\u552e\u56e2\u961f\u63d0\u4f9b\u6709\u5173\u6bcf\u4e2a\u6f5c\u5728\u5ba2\u6237\u7684\u6709\u4ef7\u503c\u4fe1\u606f\u3002<\/p>\n<p>\u4ea4\u6613\u9636\u6bb5\u7ba1\u7406\u662f\u4e00\u9879\u51fa\u8272\u7684CRM\u529f\u80fd\uff0c\u53ef\u8ba9\u60a8\u9ad8\u7cbe\u5ea6\u5730\u8ddf\u8e2a\u6bcf\u7b14\u4ea4\u6613\u3002CRM\u8f6f\u4ef6\u5305\u542b\u60a8\u9700\u8981\u4e86\u89e3\u7684\u6709\u5173\u6f5c\u5728\u5ba2\u6237\u53ca\u5176\u4e0e\u516c\u53f8\u4e2d\u4efb\u4f55\u4eba\u7684\u4e92\u52a8\u7684\u6240\u6709\u4fe1\u606f\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/cdn.snov.io\/blog\/wp-content\/uploads\/2022\/02\/Background394.png\" alt=\"Deal stage management\" \/><\/p>\n<p>\u5728\u60a8\u7684\u4ea4\u6613\u8d44\u6599\u4e2d\uff0c\u60a8\u4f1a\u627e\u5230\u6240\u6709\u91cd\u8981\u7684\u4ea4\u6613\u4fe1\u606f\uff0c\u4f8b\u5982\u5176\u4ef7\u503c\u3001\u8d1f\u8d23\u5b8c\u6210\u4ea4\u6613\u7684\u56e2\u961f\u6210\u5458\u3001\u6700\u540e\u4e00\u6b21\u81f4\u7535\u7684\u65f6\u95f4\u3001\u53d1\u9001\u540e\u7eed\u90ae\u4ef6\u7684\u65f6\u95f4\u3001\u6f5c\u5728\u5ba2\u6237\u7684\u53cd\u5e94\u3002<\/p>\n<p>\u4ea4\u6613\u662f\u53ef\u5b9a\u5236\u7684\uff0c\u901a\u5e38\uff0c\u60a8\u53ef\u4ee5\u4e3a\u4ea4\u6613\u6dfb\u52a0\u591a\u8fbe 200 \u4e2a\u81ea\u5b9a\u4e49\u5b57\u6bb5\uff0c\u5176\u4e2d\u5305\u542b\u4efb\u4f55\u76f8\u5173\u6570\u636e\uff0c\u4f8b\u5982\u8fd0\u8f93\u65b9\u5f0f\u3001\u4ea7\u54c1\u91cd\u91cf\u7b49\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u60a8\u53ef\u4ee5\u8bc4\u8bba\u60a8\u6216\u60a8\u7684\u6f5c\u5728\u5ba2\u6237\u65b9\u9762\u7684\u4efb\u4f55\u64cd\u4f5c\uff0c\u5e76\u5728\u540c\u4e00\u5c4f\u5e55\u4e0a\u8fc7\u6ee4\u4ea4\u6613\u3002\u8fd9\u4f7f\u9500\u552e\u4eba\u5458\u7684\u751f\u6d3b\u53d8\u5f97\u66f4\u52a0\u8f7b\u677e\uff0c\u56e0\u4e3a\u4ed6\u4eec\u62e5\u6709\u66f4\u591a\u63a7\u5236\u9500\u552e\u6e20\u9053\u7684\u6743\u529b\u3002<\/p>\n<h3>\u4e2d\u5c0f\u4f01\u4e1a\u9700\u8981\u7684CRM\u529f\u80fd\u4e4b\u4e94\uff1a\u5ba2\u6237\u4e92\u52a8\u8ffd\u8e2a<\/h3>\n<p>\u56fd\u5916CRM\u7684\u4e00\u9879\u5173\u952e\u529f\u80fd\u662f\u53ef\u4ee5\u8ddf\u8e2a\u53d7\u4f17\u7684\u4e92\u52a8\uff0c\u4ee5\u4fbf\u5728\u5ba2\u6237\u4e86\u89e3\u60a8\u7684\u4ea7\u54c1\u6216\u670d\u52a1\u65f6\u66f4\u597d\u5730\u4e86\u89e3\u4ed6\u4eec\u7684\u65c5\u7a0b\u3002<\/p>\n<p>\u8fd9\u79cd\u201c\u4e3a\u5ba2\u6237\u7740\u60f3\u201d\u7684\u529f\u80fd\u5c06\u4e3a\u60a8\u63d0\u4f9b\u8bb8\u591a\u53ef\u4ee5\u6539\u5584\u6574\u4f53\u4e1a\u52a1\u6d41\u7a0b\u7684\u89c1\u89e3\u3002\u5b83\u5141\u8bb8\u60a8\u6536\u96c6\u6709\u5173\u60a8\u7684\u5ba2\u6237\u4e0e\u60a8\u7684\u7f51\u7ad9\u3001\u793e\u4ea4\u7f51\u7edc\u3001\u5e94\u7528\u7a0b\u5e8f\u5185\u7684\u4ea4\u4e92\u4ee5\u53ca\u4ed6\u4eec\u559c\u6b22\u54ea\u4e9b\u6e20\u9053\u7684\u6570\u636e\u3002<\/p>\n<p>\u8fd9\u4e9b\u5b9d\u8d35\u7684\u6570\u636e\u4e3a\u60a8\u5236\u5b9a\u51c6\u786e\u3001\u4e2a\u6027\u5316\u7684\u8425\u9500\u4fe1\u606f\u548c\u5b9a\u4f4d\u7b56\u7565\u63d0\u4f9b\u4e86\u7edd\u4f73\u673a\u4f1a\u3002<\/p>\n<p>\u6700\u540e\u4f46\u5e76\u975e\u6700\u4e0d\u91cd\u8981\u7684\u4e00\u70b9\u662f\uff0c\u901a\u8fc7\u8ddf\u8e2a\u5ba2\u6237\u4e92\u52a8\uff0c\u60a8\u53ef\u4ee5\u53d1\u73b0\u4e00\u4e9b\u60a8\u53ef\u80fd\u4e0d\u4f1a\u6ce8\u610f\u5230\u7684\u7528\u6237\u4f53\u9a8c\u95ee\u9898\uff0c\u4ece\u800c\u6700\u5927\u9650\u5ea6\u5730\u51cf\u5c11\u53ef\u80fd\u5bf9\u60a8\u7684\u5c0f\u578b\u4f01\u4e1a\u6709\u5bb3\u7684\u8d1f\u9762\u8bc4\u8bba\u3002<\/p>\n<h3>\u5c0f\u578b\u4f01\u4e1a\u9700\u8981\u7684CRM\u529f\u80fd\u4e4b\u516d\uff1a\u9500\u552e\u8ddf\u8fdb\u8ffd\u8e2a<\/h3>\n<p>\u4e00\u65e6\u6f5c\u5728\u5ba2\u6237\u8fdb\u5165\u60a8\u7684\u6f5c\u5728\u5ba2\u6237\u7fa4\uff0c\u60a8\u5e94\u8be5\u5f00\u59cb\u6f5c\u5728\u5ba2\u6237\u57f9\u517b\u8fc7\u7a0b\uff0c\u8ba9\u4ed6\u4eec\u4fdd\u6301\u5bf9\u60a8\u7684\u4ea7\u54c1\u6216\u670d\u52a1\u7684\u5174\u8da3\u3002<\/p>\n<p>\u60a8\u53ef\u4ee5\u901a\u8fc7\u6709\u9488\u5bf9\u6027\u7684\u81ea\u52a8\u5316<a href=\"https:\/\/snovio.cn\/email-drip-campaigns\">\u90ae\u4ef6\u8425\u9500<\/a>\u6765\u505a\u5230\u8fd9\u4e00\u70b9\uff0c\u8fd9\u4e9b\u6d3b\u52a8\u662f\u57fa\u4e8e\u6700\u4f73\u65f6\u673a\u3001\u89e6\u53d1\u5668\u548c\u8bbe\u7f6e\u5ef6\u8fdf\u53d1\u9001\u7684\u4e00\u7cfb\u5217\u81ea\u52a8\u8ddf\u8fdb\u90ae\u4ef6\u3002\u5b83\u4eec\u5141\u8bb8\u60a8\u521b\u5efa\u90ae\u4ef6\u5e8f\u5217\u3001\u5b89\u6392\u8ddf\u8fdb\u3001\u5728\u53d8\u91cf\u7684\u5e2e\u52a9\u4e0b\u4e2a\u6027\u5316\u60a8\u7684\u90ae\u4ef6\u5185\u5bb9\u7b49\u7b49\u3002<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdn.snov.io\/blog\/wp-content\/uploads\/2021\/06\/23-1.png\" alt=\"Snov.io Email drip campaigns \" \/><\/p>\n<p>\u5982\u679c\u60a8\u60f3\u8981\uff1a<a href=\"https:\/\/snovio.cn\/email-drip-campaigns\">\u81ea\u52a8\u5316\u90ae\u4ef6\u8425\u9500<\/a>\u975e\u5e38\u9002\u5408\u60a8\u7684\u5c0f\u578b\u4f01\u4e1a\u7684\u5916\u8d38\u5ba2\u6237\u5f00\u53d1\u9700\u6c42\uff1a<\/p>\n<ul>\n<li>\u6b22\u8fce\u65b0\u7684\u6f5c\u5728\u5ba2\u6237<\/li>\n<li>\u8ba9\u60a8\u7684\u5ba2\u6237\u4e86\u89e3\u60a8\u7684\u4ea7\u54c1\u6216\u670d\u52a1\uff0c<\/li>\n<li>\u6839\u636e\u7528\u6237\u884c\u4e3a\u5c06\u60a8\u7684\u53d7\u4f17\u7ec6\u5206\u4e3a\u76ee\u6807\u7fa4\u4f53\uff0c<\/li>\n<li>\u901a\u77e5\u60a8\u7684\u5ba2\u6237\u6709\u5173\u6298\u6263\u6216\u4fc3\u9500\u7684\u4fe1\u606f\uff0c<\/li>\n<li>\u4ea4\u53c9\u9500\u552e\u60a8\u7684\u4ea7\u54c1\uff0c<\/li>\n<li>\u8ddf\u8fdb\u8001\u5ba2\u6237<\/li>\n<\/ul>\n<p>\u60a8\u9700\u8981\u505a\u7684\u662f\u6301\u7eed\u8c03\u6574\u4f18\u5316\u81ea\u52a8\u5316\u90ae\u4ef6\u8425\u9500\uff0c\u8ba9\u5b83\u81ea\u52a8\u8fd0\u884c\u3002\u60a8\u751a\u81f3\u4e0d\u5fc5\u521b\u5efa\u81ea\u5df1\u7684\u4e2a\u6027\u5316\u90ae\u4ef6\uff01\u4f7f\u7528\u7ecf\u8fc7\u9a8c\u8bc1\u7684<a href=\"https:\/\/snovio.cn\/knowledgebase\/how-to-create-and-use-snov-io-templates\/\">\u90ae\u4ef6\u5f00\u53d1\u4fe1\u6a21\u677f<\/a>\uff0c\u53ef\u4e3a\u60a8\u5e26\u6765\u4e0e\u9500\u552e\u6f0f\u6597\u5404\u4e2a\u9636\u6bb5\u76f8\u5173\u7684\u9ad8\u6253\u5f00\u7387\u3002<\/p>\n<h2 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